Your Customers Are Your Asset. Not the Platform's.
Third-party apps keep the customer data for themselves. ClickEat hands full control to the business owner. Every customer who orders through the system is yours, with complete order history and data. The basic customer database is included in every ClickEat package and is the foundation for more advanced upgrades.
Name, phone, saved addresses, order history and buying patterns, all on one screen.
New, returning and inactive customers, grouped by criteria you define.
Every order: what was bought, on which channel, when and for how much. One click away.
The data belongs to your business. Export it, analyze it and act on it without depending on anyone.
Basic CRM
Included in your package, working from day one
When a customer orders on any ClickEat channel (website, app, kiosk or phone) they are added to your database automatically. No setup, no integration, no extra cost. The back office shows the full picture for each customer: who they are, when they order, what they buy, which channel they use and where they are most active. That lets you market precisely, spot customers who have gone quiet and give smarter customer service.
- Automatic customer registration on the first order
- Customer profile: name, phone, addresses, saved payment methods
- Full order history by date, location and channel
- Segmentation by activity, frequency and purchase volume
- Customer data export whenever you need it
- The data belongs to the business, not to the platform
Upgrade: Customer Feedback and Ratings
Add-on feature
Beyond order data, you can add a feedback and rating feature for a qualitative picture of the real customer experience. After each order, the customer receives an automatic message with a rating link, rates up to five stars and can add a comment. Low ratings are flagged automatically and shown next to the order on the orders screen, so the shift manager can respond right away. Available as an add-on to the base package. It can be combined with the loyalty program so every rating earns the customer points or a discount.
- Automatic feedback message after every order
- 1 to 5 star rating plus free-text comments
- Low ratings highlighted in color on the orders screen
- Feedback analysis by category: food, service, delivery, value
- Satisfied customers directed to leave a Google review
- Performance reports by location, period and order type
Upgrade: Advanced Loyalty Program
Add-on feature
The basic CRM manages the data. An advanced loyalty program turns that data into an active retention tool, with points, benefits, a digital wallet and gift cards. Every purchase earns points at the rate you set, and points are redeemed for discounts on future orders. You can define loyalty tiers, birthday perks, member-only promotions and more. Available as an add-on to the base package, and it can be combined with the feedback feature so ratings award points automatically.
- Points on every order, by percentage or by product
- Points redeemed for discounts on future orders
- Digital wallet: prepaid balance and fast checkout
- Digital gift cards: purchase, gifting and redemption on every channel
- Birthday and personal occasion benefits
- Member-only promotions
- Advanced segmentation: loyal, occasional, inactive
- Fully self-managed from the back office
Your Data Belongs to You
Not to the platform
ClickEat is built on one principle: the restaurant owns its customers. Third-party apps keep the customer relationship for themselves and charge you on every order. With ClickEat, your data is yours.
- Every customer who ordered belongs to your business, not to the platform
- Export all your data at any time
- No per-order fee, including on repeat customers
- Direct marketing to your customers, with no middleman
Ready to Empower your brand?
Let’s Talk
