Full Control of Every Incoming Call
ClickEat’s phone order management system lets your team take phone orders quickly and accurately, straight into the central ordering system. It connects to your phone system, identifies the caller in real time and shows order history, address and saved card, all on one work screen.
Automatic caller identification and one-click reorders shorten every call.
Save a card on file for fast charging on repeat calls.
An incoming call automatically opens the customer's details and order history.
Manage several restaurants and show a dedicated screen for each business number.
Phone System Integration
Real-time caller identification
When a call comes in, the system recognizes the phone number and automatically shows the customer’s details: order history, saved addresses, standing notes and saved card. A previous order can be recalled in one click and the call completed quickly.
A Menu Built for Operators
A dedicated interface for fast order entry
Build a dedicated menu for phone orders, including categories, dishes, add-ons and variants. A simple, focused structure designed for live calls, with automatic selection logic and price calculation, keeps handling time short.
Saved Payment Details
Fast charging with no retyping
Card details can be saved securely in the customer profile. On repeat calls, the operator charges directly from the system without re-entering payment details, subject to the customer’s approval and security standards.
Call Center Management
Control and oversight of your phone operation
Run a central call center that takes orders for several restaurants from one system. Based on the business number that was dialed, the operator sees a dedicated screen with that location’s menu and settings.
Monitoring and Control
Track call performance
Track call volume, average handling time and sales by call center or location, and analyze performance to improve your processes and run more efficiently.
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