Marketing
Online Ordering System
Your own direct ordering channel.
Welcome to ClickEat
Managing online food orders: simple, fast and accurate.
This page is here to help you start working with the system smoothly. Choose a topic to begin.
1. Initial Setup
The essentials every restaurant needs to get started right – define hours, zones, POS, and team roles.
Contact details and pickup
Set your location details, hours for pickup and delivery, and official and internal phone numbers.
Read MorePayment methods
Full control of the payment methods offered on each channel: pickup, delivery and kiosk.
Read MoreDelivery and pickup zones
Set up delivery areas and pickup points with precise geographic and operational settings.
Read MoreLegal documents
Upload and update terms of use, loyalty program terms and your accessibility statement.
Read More2.
The essentials every restaurant needs to get started right – define hours, zones, POS, and team roles.
3. Order & Delivery Management
The essentials every restaurant needs to get started right – define hours, zones, POS, and team roles.
Track Incoming Orders
Monitor all incoming orders online with details, notes, and delivery types – all in one view.
Read MoreQuick Dish Deactivation
Out of steaks? Can’t keep up? Temporarily disable the item to avoid delays or errors.
Read More4. ClickEat Growth Tools
Tools built from real-world experience – for smarter operations, better marketing, and increasing revenue.
Customer Experience, Marketing
Phone Order Management
Your phone line is a direct channel too. Run it like one.
Starter
Intermediate
Advanced
5. Inspiration & Success Stories
Real businesses, measurable results – here’s how restaurants use ClickEat to sell more, operate smarter, and scale.
6. Support
You're never alone – everything you need to get answers, learn the system, and keep growing.
FAQs
Searchable questions by topic: delivery, menu, payment, coupons, technical issues.
Guides
Video tutorials, screenshots, and step-by-step written walkthroughs for every feature.
Live Chat
Real-time chat with ClickEat support. Sunday–Thursday: 09:00–18:00.
Includes:
• Open technical tickets
• Help with settings
• Upgrade requests
Webinars & Sessions
Live or recorded training for staff and managers. Topics include upselling, delivery efficiency and more.
