Customer Support & Technical Service Representative

Job type: Full-Time

We’re looking for a Customer Support & Technical Service Representative who thrives on helping restaurant clients succeed. This role is perfect for someone who loves solving problems, delivering clear guidance, and making sure every customer gets the most from our platform. If you’re passionate about technology, service, and the restaurant industry, we’d love to hear from you.

Main areas of responsibility
  • Respond to technical and service inquiries from restaurant clients.
  • Provide training and onboarding for new users.
  • Troubleshoot system issues, escalate when needed, and ensure timely resolution.
  • Support CRM, POS, and other integrated restaurant systems.
  • Maintain clear, professional communication with customers via email, phone, or chat.
  • Collaborate with internal teams to improve service processes and client experience.
Qualifications and requirements
  • Proven experience in customer support or technical service.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication skills in English (written and spoken).
  • Familiarity with restaurant operations or systems (POS, CRM, Monday) is a plus.
  • Comfortable working with technology and learning new tools quickly.
  • Ability to manage multiple inquiries and prioritize tasks effectively.
What do we offer
  • Opportunity to work with innovative restaurant technology.
  • Collaborative, supportive team environment.
  • Professional training and development opportunities.
  • Competitive compensation package.
  • Flexible work options (location/hours may vary by role).
  • Chance to make a real impact on how restaurants serve their customers.

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    Want to take it one step further? Fill out the suitability questionnaire
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